Fire Service Technician

The Main Responsibilities

Fire Service Technicians apply electrical and electronic theory and related job knowledge to troubleshoot, test, service and repair fire systems. Conduct day-to-day interactions with customers and coworkers in a manner that exemplifies and supports the Core Values of Custom Alarm.

• Service fire systems, ensuring compliance with standards and codes. Respond to service calls, test systems, and verify proper operation.
• Assist customers with technical questions about system design, operation, and provide training when needed.
• Promote system upgrades and enhancements to keep customers informed about the latest technology.
• Communicate customer account details, including zones, troubles, and system status, with the Customer Experience Center.
• Document service changes, update diagrams, and submit accurate paperwork and time records after service calls.
• Maintain and account for assigned tools and inventory. Keep company vehicle clean and well-maintained.
• Participate in rotating "on-call" schedule for after-hours service.
• Follow safety regulations and maintenance procedures, suggesting improvements when needed.
• Attend training to update knowledge, ensure certifications and licenses are current, and track required CEUs.
• Assist with service and installation tasks as needed.